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Privacy Policy

Last updated: 2025-11-28

ASL (“we”, “us”, “our”, “the platform”) is a European service platform that provides digital maintenance and service records through QR-based access. We help technicians, service companies, and property managers document maintenance work in a transparent, structured, and traceable way — without requiring an app.

This Privacy Policy explains how we collect, process, store, and protect personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. Who We Are

ASL – European Service & Repair Log
Based in Sweden
VAT No.: SE860310213101
Email: support@aslplatform.eu

ASL is the data controller for all personal data processed on the platform and in connection with the use of our QR tags.

2. Personal Data We Collect

We only collect information necessary to:

  • verify service companies and technicians
  • enable maintenance logging
  • operate individual QR-tag records
  • provide support and communication
  • meet legal and security requirements

2.1 When applying for company verification

  • Company name
  • Company registration number / VAT ID
  • Country and trade category
  • Contact person’s first and last name
  • Email address
  • Phone number
  • Optional: supporting documents for manual verification

2.2 When using ASL QR tags

When a technician logs a maintenance event:

  • Technician/company account information
  • Timestamp and date
  • IP address
  • Trade category
  • Service notes and comments
  • Uploaded files (photos, PDFs, reports)

No personal data from end users, residents, or tenants is collected automatically.
Any personal data included in uploaded documents is the responsibility of the uploading party.

2.3 Automatic system logging

  • Server logs (IP, device, time)
  • Authentication logs
  • Error and security event logs

3. How We Use Personal Data

3.1 To deliver the ASL service

  • Verify technicians and service companies
  • Provide QR-tag–linked maintenance records
  • Store service logs for up to 10 years
  • Provide read-only views for property managers and inspectors

3.2 For property owners and facility managers

  • Provide reliable service history
  • Support audits, inspections, and insurance documentation
  • Enable transparent sharing via secure read-only links

3.3 For technicians and service companies

  • Ensure professional traceability
  • Provide a structured maintenance history
  • Improve documentation quality and compliance

3.4 For security, prevention, and system integrity

  • Detect misuse or unauthorised access
  • Maintain audit trails
  • Ensure system reliability and safety

We process personal data based on:

  • Contract – to provide access to the ASL platform
  • Legitimate interest – for security, traceability, and platform operation
  • Consent – for optional uploads, contact forms, and communication
  • Legal obligation – for GDPR compliance, audits, and security logs

5. Data Storage and Location

All data is stored within the European Union using secure infrastructure with:

  • ISO 27001–certified hosting
  • Data encryption in transit (HTTPS/TLS)
  • Data encryption at rest
  • Daily backups and system monitoring

QR-tag records are stored for up to 10 years from activation, unless extended or deleted upon request in accordance with applicable rights.

6. Data Sharing

We never sell or share personal data with third parties for marketing or advertising.

Data may be shared only with:

6.1 Technical service providers

EU-based providers responsible for:

  • hosting and databases
  • email services
  • security monitoring

6.2 Public authorities

Only when legally required (e.g., investigations, security incidents).

7. Your GDPR Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion (“right to be forgotten”)
  • Request restriction of processing
  • Request data portability
  • Object to processing based on legitimate interests
  • File a complaint with your national data protection authority

To exercise your rights, contact us at: support@aslplatform.eu

8. File Uploads

Technicians may upload:

  • photos
  • reports
  • PDF documents
  • manuals or compliance documentation

You are responsible for ensuring uploaded files do not contain unnecessary personal data.

9. Data Security

To protect personal data, ASL maintains:

  • encrypted databases
  • strict user verification
  • role-based access control per trade
  • full audit logs of every modification
  • intrusion detection and monitoring
  • daily backups
  • secure development and review practices

In the event of a personal data breach, we follow GDPR Article 33 and notify affected users and authorities within 72 hours.

10. Cookies

ASL uses cookies only for:

  • session management
  • authentication
  • essential platform functionality

We do not use marketing, tracking, or profiling cookies.

11. Data Retention

  • QR-tag data: up to 10 years
  • Verification data: while the company remains active
  • Support messages: up to 24 months
  • Security logs: 12–24 months
  • Deleted accounts: anonymised or removed in accordance with GDPR

12. Contact

For privacy questions or GDPR-related matters:

ASL Support
support@aslplatform.eu
Sweden