Last updated: 2025-11-28
This Refund & Returns Policy applies to all purchases of physical ASL QR tags made through our website.
The ASL digital platform itself is free to use for verified service companies and therefore is not covered by financial refunds, as no subscription or access fees are charged.
ASL complies with applicable EU consumer regulations, including rules on returns, defects, and right of withdrawal.
1. Physical Products Covered
This policy applies to:
- ASL QR tags (any pack size)
- Associated printed materials included in the shipment
Digital services, account verification, and access to the ASL platform are not subject to refunds.
2. Right of Withdrawal (14 Days, EU)
If you purchase QR tags as a consumer within the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right:
- Contact us at support@aslplatform.eu
- Provide your order number
- Return the unused items in their original condition
You are responsible for return shipping costs unless the product was defective or sent in error.
3. Conditions for Returns
To qualify for a return:
- QR tags must be unused
- Packaging must be intact
- No custom-printed or personalised items may be returned
- Returns must be initiated within the applicable time period (14 days unless defective)
Items that show signs of use, tampering, or application to installations cannot be refunded.
4. Defective or Incorrect Products
If you receive damaged, defective, or incorrect QR tags, please notify us within 7 days of delivery.
We will offer one of the following at no additional cost:
- replacement of the affected items
- a full refund for the faulty products
- a suitable alternative agreed with you
ASL may request photos or evidence to verify the issue.
5. Refund Processing
Once your return is received and inspected:
- approved refunds will be issued to the original payment method
- processing typically takes 5–10 business days
- shipping fees (if applicable) are not refundable unless the product was faulty
If a return does not meet the conditions above, we may decline the refund.
6. Non-Refundable Items
The following cannot be refunded:
- used or applied QR tags
- damaged items not caused by delivery or production
- custom printed or customised QR tags
- digital access to the ASL platform (free of charge)
- shipping fees for voluntary returns
7. Lost or Undelivered Packages
If your package does not arrive:
- contact us at support@aslplatform.eu
- we will initiate a claim with the carrier
- after investigation, we will reship or refund as appropriate
8. Contact
For all refund, return, and delivery questions:
ASL Support
support@aslplatform.eu
Sweden